A Santa phone call, minute by minute: what your child will hear
A CallSanta phone call starts when your child dials the North Pole number from your email. Santa picks up, greets them by name, describes what's happening at the North Pole, asks about their wish, praises the good deed you told him about, answers their questions and says goodbye with the number of sleeps until Christmas. The $29 Call plan runs five minutes; Family and Keepsake calls have no time limit and usually last seven to ten.
Parents often ask what actually happens on a Santa phone call before they hand over the phone. Here's the shape of a typical CallSanta call. Santa follows your child's lead, so no two calls are the same, but every call hits these moments.
Before the call: two minutes for you
You fill in a short form about your child: first name, age, their biggest Christmas wish, a recent good deed and anything else you want Santa to bring up. Siblings each get their own details. Within seconds you get a North Pole phone number and a short code by email and text. Nothing ships, and there's no app to install.
The call, step by step
Ring, ring: the North Pole picks up
Your child dials the number. A short North Pole greeting asks for the code, then the line connects to Santa. Most parents enter the code themselves and then hand over the phone, so the first voice their child hears is Santa's.
"Ho ho ho! Is this my special friend Ava?"
Santa greets your child by name straight away. This is usually the moment on the video where their eyes go wide.
What's happening at the North Pole
Santa sets the scene based on the time of day at the North Pole: reindeer doing morning jumping jacks, elves on lunch break while Mrs. Claus makes her famous stew, or the moon high and the reindeer snoring softly. Then he asks about the weather where your child lives, which gets even shy kids talking.
The Big Red Book and the wish
Santa puts on his reading glasses, opens the Big Red Book and finds your child's page "written in gold letters". He mentions the wish you told him about and asks if it's still number one. If your child has changed their mind, Santa rolls with it happily and promises to check with the elves. He never promises a specific present.
The good deed
"I've been watching from afar and I need to tell you something." Santa brings up the good deed you shared, by name: helping a sister, being brave at the dentist, sharing at school. For many families this is the best part of the call, because it rewards the behavior you want to see more of.
Questions, stories and giggles
Your child can ask Santa anything, and he answers live. Reindeer snacks, chimney logistics and "what's your favorite cookie?" all come up. On Family and Keepsake calls Santa has time to ask extra questions and tell little North Pole stories, so the conversation can run as long as your child is enjoying it.
The goodbye
Santa asks your child to come close to the phone, tells them how many sleeps are left until Christmas Eve, reminds them to be kind and listen to their parents, and signs off with a big "Merry Christmas! Ho ho ho!"
A short example
SantaAva, I see a note here from my elves. They told me you've been dreaming about an art set with real paints. Is that still your number one wish?
Ava, 5Yes! With the glitter ones.
SantaGlitter paints! The elves will be thrilled. And I heard you were very brave at your doctor's visit this week. Santa is so proud of you.
AvaHow did you know that?
SantaOh ho ho, the elves tell me all the important things.
An example of how part of a call can go.
How long does it last?
| Plan | Call length | Also included | Price |
|---|---|---|---|
| Call | 5 minutes. Santa paces himself and finishes the goodbye in time. | Personalized live call | $29 |
| Family | No time limit, usually 7 to 10 minutes | Audio recording, printable Nice List certificate | $49 |
| Keepsake | No time limit | Everything in Family, an HD video and a Christmas Eve call | $79 |
Extra children are $15 each. Santa speaks to every child by name about their own wish and good deed.
After the call
- Ask your child what Santa said. Their retelling is often better than the call itself.
- Save the audio recording (Family and Keepsake) somewhere safe. Families play them back for years.
- Print the Nice List certificate for the fridge or the tree.
- Want a second chapter? A return call lets Santa pick up where you left off, remembering what your child told him.
Ready to plan the details? Start with what to tell Santa before the call.
Questions parents ask
How long is a Santa phone call?
Five minutes on the $29 Call plan, with Santa wrapping up warmly before the time runs out. Family ($49) and Keepsake ($79) calls have no time limit; most run seven to ten minutes, longer if your child is chatty.
Can I record the Santa call?
Yes. You're welcome to film your child during the call. The Family and Keepsake plans also include an audio recording of the call to keep.
What phone do we need?
Any phone that can make a call: a cell phone, a landline or Grandma's kitchen phone. There's no app and nothing to download.
Can my child call Santa more than once?
Each order includes one call per child, with your own code. The Keepsake plan adds a Christmas Eve call, and you can book a return call where Santa remembers what you talked about last time.
What if the call drops?
Email info@callsanta.us with your order details and we'll sort it out so your child gets their call.
Let them call the North Pole
Two minutes to set up. Santa will already know their name.
Set up their call · from $29