Terms of Service & Privacy Policy

Terms of Service

1. Service Description

CallSanta.us ("we," "our," or "the Service") provides personalized Santa Claus experiences, including live phone calls, video messages, SMS messages, and audio recordings. By using our Service, you agree to these Terms of Service.

2. Eligibility and User Responsibilities

You must be at least 18 years of age to purchase our services.
You must be the parent or legal guardian of any child for whom you are purchasing this service.
You are responsible for providing accurate information (child names, wishes, contact details).
You agree to use the Service only for lawful purposes and in accordance with these Terms.

3. Acceptable Use Policy

You agree NOT to:

Use the Service for any illegal, harmful, or abusive purposes.
Attempt to reverse engineer, hack, or interfere with the Service's operation.
Share, resell, or distribute content generated by the Service without permission.
Provide false, misleading, or inappropriate information.

4. Service Delivery

We strive to deliver all services immediately upon successful payment. Delivery times may vary based on technical factors, but most services are fulfilled within seconds to minutes. Live phone calls are scheduled based on the unique code provided to you.

5. Intellectual Property

All content, including but not limited to text, graphics, logos, audio, video, and software, is the property of CallSanta.us or its licensors. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Limitation of Liability

CallSanta.us is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service.

7. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified Terms.

No-Refund Policy

⚠️ IMPORTANT: ALL SALES ARE FINAL

By completing your purchase and agreeing to these Terms during checkout, you explicitly acknowledge and accept that all sales are final and non-refundable.

Why We Have a No-Refund Policy

CallSanta.us provides digital services that are delivered immediately upon purchase. Once you receive your personalized content (call code, video, SMS messages, or recordings), the service has been fully rendered and cannot be "returned" or "undone."

What This Means for You

No refunds will be issued for any reason, including but not limited to:
- Change of mind after purchase
- Dissatisfaction with the generated content
- Technical issues on your end (e.g., incorrect phone number, email typos)
- Failure to use the service after purchase
- Child's reaction or behavior during the call
No chargebacks: Initiating a chargeback or payment dispute after receiving the service is considered a violation of these Terms and may result in legal action.
No exchanges: Services cannot be exchanged for different packages or transferred to other users.

Before You Purchase

Please ensure you:

Carefully review all package details and pricing before checkout.
Double-check all information you provide (child names, wishes, contact details).
Understand that this is an AI-powered service and results may vary.
Accept that all sales are final before clicking "Pay Now."

Exceptions

Refunds may be considered ONLY in the following rare circumstances:

Technical failure on our end that prevents service delivery entirely (not user error).
Duplicate charges due to a system error.

To request a refund under these exceptional circumstances, contact us at info@callsanta.us within 48 hours of purchase with proof of the issue.

By checking the "I agree to the Terms of Service and Privacy Policy, including the no-refund policy" box during checkout, you confirm that you have read, understood, and accept this No-Refund Policy in its entirety.

Privacy Policy

1. Information We Collect

We collect the following information to provide our services:

Child Information: First names, ages, wishes, and good deeds (as provided by you).
Parent/Guardian Information: Email address and phone number for service delivery.
Payment Information: Processed securely through Stripe (we do not store credit card details).
Usage Data: IP address, browser type, device information, and interaction data for analytics and improvement.

2. How We Use Your Information

We use your information solely for the following purposes:

To personalize and deliver the Santa experience (calls, videos, SMS).
To send you order confirmations, call codes, and service-related communications.
To process payments securely via Stripe.
To improve our services and user experience.
To comply with legal obligations.

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following trusted third-party services to deliver our platform:

Stripe: Payment processing (subject to Stripe's Privacy Policy).
Twilio: Phone call and SMS delivery (subject to Twilio's Privacy Policy).
ElevenLabs: AI voice generation (subject to ElevenLabs' Privacy Policy).
Netlify: Hosting and serverless functions (subject to Netlify's Privacy Policy).
Google Analytics & Facebook Pixel: Analytics and advertising (you can opt out via browser settings).

4. Data Retention

We retain your personal information only as long as necessary to provide the Service and comply with legal obligations. Call recordings and transcripts may be stored for quality assurance and service improvement purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

Access, correct, or delete your personal information.
Object to or restrict certain processing activities.
Withdraw consent (where applicable).

To exercise these rights, contact us at info@callsanta.us.

7. Children's Privacy

Our Service is designed for parents/guardians to purchase on behalf of children. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted advertising. You can manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service constitutes acceptance of the updated policy.